Microsoft 365 Solutions Architect

I build business systems on Microsoft 365 and SharePoint.

SharePoint, SPFx, React with Microsoft Graph, and the Power Platform. Fifteen years in enterprise IT, the last few spent replacing paper processes with software people actually use.

Sulaymaniyah, Iraq  ·  MSc Project Management, University of Salford  ·  Certified Scrum Master

1,450+solution components built
$435k+documented organisational value
157Power Automate flows in production
129k+form responses collected

About

I'm the Microsoft Development Supervisor at iQ-Group Holding / iQ Labs, where I lead a two-person Microsoft 365 team. Day to day that means SharePoint sites, Power Apps and Power Automate, and more and more custom code: React front ends that talk to SharePoint lists through the Microsoft Graph API, and SPFx web parts that put those interfaces straight into SharePoint pages.

Between us we look after 16 SharePoint portals across four companies in the group, covering HR, HSE, Legal, Sales, QA/QC, Business Development, network services and fibre field operations. The forms behind them have collected more than 129,000 responses.

Before this I led research and software development at IQ Networks, a fibre-optic ISP. I was the sole architect of more than 1,450 solution components across five departments, built 12 SharePoint environments and trained over 50 staff on Microsoft 365.

I started out in IT support and systems administration in 2007, across telecoms, automotive and pharmaceuticals, so I tend to think about the people who'll maintain a system as well as the people who'll use it.

At a glance

  • Current role Microsoft Development Supervisor
  • Company iQ-Group Holding / iQ Labs
  • Based in Sulaymaniyah, Iraq
  • Education MSc, University of Salford
  • Languages English, Arabic, Kurdish
  • Team Lead, two-person M365 team
  • Award Ford Middle East, 2016

Selected work

A few of the systems I've designed and built. Most are internal, so there are no public links, but I'm happy to walk through any of them.

Netlify · AI assistant

iQ Labs Systems Portal

A password-protected web portal that pulls the group's whole Microsoft 365 estate into one place: SharePoint portals, Power Automate flows, Forms, Power Apps, third-party licences with renewal dates, and effort and value reporting. It has KPI charts, filterable inventories and an "Ask AI" assistant that answers questions about the data.

NetlifyAI assistantData dashboards
React · Microsoft Graph

Fleet OPS dashboard

A fleet management dashboard built in React on top of a Fleet Operations SharePoint site. Users sign in with their Microsoft work account, and the app reads and writes SharePoint lists through the Microsoft Graph API using an Entra ID app registration (client ID and tenant ID).

ReactMicrosoft GraphEntra IDSharePoint Lists
Assessment · Bilingual

iQ Group candidate assessment

An online assessment for job candidates in English and Kurdish (Sorani), with an HR console for reviewing results. In development now and due to launch in late 2026.

NetlifyEnglish / KurdishHR console
HR · Product

iQ HR Assistant

A website for staff to find HR information and help, with separate access levels for staff, HR administrators, an ethics and standards section, and settings.

Web appRole-based accessHR
SharePoint

16 SharePoint portals across the group

Portals for HR, HSE, Legal, Sales, QA/QC, Business Development, network services, customer support and fibre field operations, spread over four companies. Together they hold 137 features and links and nearly 1,000 days of build work.

SharePoint OnlineLists & librariesPermissions
Power Platform

HR portal and travel authorisation

A group-wide HR hub where staff request leave and travel authorisation, raise facilities requests and reach the HR and ERP systems. The travel approval runs end to end through Power Automate, Microsoft Forms and SharePoint Lists, and has handled more than 1,000 requests.

SharePointPower AutomateMicrosoft Forms
Operations

FTTx OSP tracking system

A tracking system for fibre outside-plant work that brought vendor management and field operations into one place, improving data accuracy and cutting processing time.

SharePointPower AppsPower Automate
Automation

Power Automate and Forms at scale

157 flows covering CRM, data sync, fibre operations, sales and dealers, approvals, ticketing and HR. The busiest form, a CRM support ticketing system, has logged more than 66,000 issues.

Power AutomateMicrosoft FormsTeams adaptive cards
Telephony

3CX VoIP system

Set up a 3CX phone system on a SIP trunk with DID numbers, taking the project from configuration through to completion in March 2026.

3CXSIP trunkVoIP
SPFx · Reporting

SPFx web parts and KPI dashboards

SharePoint Framework web parts that add custom interfaces inside SharePoint pages, plus Power BI and web KPI dashboards with Microsoft sign-in that give leadership real-time numbers.

SPFxPower BIMicrosoft Lists

Skills

What I work with most.

Microsoft 365 & SharePoint

  • SharePoint Online architecture and administration
  • Microsoft 365 governance
  • Multi-tenant management
  • Microsoft Planner and Lists

Development & integration

  • React
  • SharePoint Framework (SPFx)
  • Microsoft Graph API
  • Entra ID app registration

Power Platform

  • Power Automate approvals and notifications
  • Power Apps custom business apps
  • Power BI KPI dashboards
  • Microsoft Forms and JotForm

Hosting & AI

  • Netlify, Cloudflare, Vercel
  • Claude API and connectors
  • Lovable, prompt-driven development

Delivery & leadership

  • Agile, Scrum, Kanban
  • Stakeholder and change management
  • Team leadership and staff training

Infrastructure

  • Windows Server, Active Directory
  • Cloud (SaaS, PaaS, IaaS)
  • 3CX VoIP, IT operations and compliance
  • Microsoft Dynamics ERP (procurement)

Experience

The full version is in the CV.

Microsoft Development Supervisor

Jun 2025 – Present
iQ-Group Holding / iQ Labs, Sulaymaniyah
  • Lead a two-person Microsoft 365 team looking after 16 SharePoint portals, 157 flows, 27 forms and 11 Power Apps across four companies.
  • React front ends connected to SharePoint lists through Microsoft Graph (including the Fleet OPS dashboard), and SPFx web parts.
  • Built the iQ Labs Systems Portal, the iQ HR Assistant and a bilingual candidate assessment; delivered a 3CX VoIP system.
  • Web apps hosted on Netlify and Cloudflare; procurement in Microsoft Dynamics ERP; quarterly executive reporting.

Research & Software Development Lead | PM Team Lead

Feb 2022 – Jun 2025
iQ-Group Holding / IQ Networks, Sulaymaniyah
  • Sole architect of 1,450+ solution components across five departments, worth over $435,000 in documented value.
  • 12 production SharePoint environments and 157 Power Automate flows that replaced all paper-based processes.
  • Scrum Master across concurrent Jira projects; trained 50+ staff on Microsoft 365.

Information Systems Administrator

Oct 2020 – Jan 2022
iQ-Group Holding, Sulaymaniyah
  • Ran the Office 365 tenant for a multi-entity organisation, plus VoIP, IT audits and asset management.

Multicasting & IPTV Streaming Specialist

Nov 2017 – May 2020
IQ Online (ISP), Sulaymaniyah
  • Enterprise IPTV delivery: multiplexers, encoders and set-top boxes with custom firmware.

IT Systems Administrator

Oct 2016 – Jul 2017
NIVA Ford Iraq
  • Windows Server, Active Directory and Exchange hybrid. Outstanding Achievement Award, Ford Middle East (2016).

IT Support, CRM QA & Systems Administration

Nov 2007 – Oct 2016
Pioneer Pharmaceutical · NIVA Ford Iraq · Fanoos Telecom
  • Support and administration for 100+ users; IT policies, help desk, SOPs and compliance.

Education

MSc, Project Management (2017 – 2019)
University of Salford, United Kingdom. Thesis on the factors behind successful Agile project management in software and non-software industries.

Certifications

25 certificates from 15 issuers, including Microsoft, Google, IBM, PMI, Wharton, Harvard and Imperial College London. Verification links are available on request.

AI & strategy 5

  • Artificial Intelligence: Understanding and Applying AI in BusinessThe Economist Educational Foundation · Dec 2024 · ID 125257677
  • Specialization in AI for BusinessThe Wharton School · Aug 2024
  • AI Strategy and GovernanceUniversity of Pennsylvania · Aug 2024
  • Generative AI Overview for Project ManagersProject Management Institute · Aug 2024
  • AI for Leaders (Verified Certificate)Babson College · Oct 2023

Project management & Agile 8

  • Kickoff Agile LifecycleProject Management Institute · Aug 2024
  • Project KickoffProject Management Institute · Aug 2024
  • Business ContinuityProject Management Institute · Aug 2024
  • Agile Project ManagementGoogle · Oct 2023
  • Scrum for Agile Project ManagementUniversity System of Maryland · Jan 2023
  • Diploma in Project ManagementCPD Ireland · 2023
  • Project ManagementUdemy · Jan 2022
  • ISO 9001 Quality ManagementIQDC · Oct 2015

Microsoft data & platforms 2

  • Data Analysis with Power BIMicrosoft · Aug 2024
  • Microsoft Power Platform FundamentalsMicrosoft · Mar 2023

Product management 2

  • Certified Product Manager (CPM)IBM · Sep 2024
  • Product ManagementUdemy · Mar 2023

Leadership & business 5

  • Contract Bottom Line and Dispute ResolutionUdemy · 2024
  • Getting Started with LeadershipQueen Mary University of London · Nov 2023
  • Creative Thinking: Techniques and Tools for SuccessImperial College London · Oct 2023
  • Leadership and CommunicationHarvard University · Feb 2023
  • Diploma in Business ManagementCPD Ireland · 2016

IT foundations 3

  • MTA: NetworkingMicrosoft · May 2015 · ID F327-7725
  • MTA: Windows Operating SystemMicrosoft · May 2015 · ID F314-5870
  • MTA: Windows Server AdministrationMicrosoft · May 2015 · ID F319-0522

Get in touch

Open to conversations about Microsoft 365, SharePoint and Power Platform work.